Questions and answers for the curious:
General questions:
What is Unnamed Label?
Pay-What-You-Want? Variable Price? What is that?
Do you offer free albums?
Can I send you guys my demo?
How do I stream your music?
Do you offer a certain album of yours on iTunes/Amazon/Other digital retailer?
Shop related questions:
What payment services do you offer?
How do I buy stuff?
How much is shipping and when are CDs shipped?
What are all these digital formats I can choose from?
I did not receive a download link after purchasing the MP3 version of an album!
How many times can I download my purchases?
I did not receive a CD!
My CD came damaged and won’t play!
Do you guys keep my personal information?
I don’t like this album, can I return it?
General questions
What is Unnamed Label?
Unnamed Label is an independent label started by three kids. Releases here are either sold as limited-production CD’s and pay-what-you-want MP3′s. You can find out more about us by going to our “About us” page.
Pay-What-You-Want? Variable Price? What is that?
Exactly what it sounds like. You pay the amount you want to pay for the MP3 version of a release. Whether it’s $5, $10, $20, $7.24 or maybe $50. There may be a minimum amount you’re required to pay (Paypal likes to take a nice chunk of sales).
Do you offer free albums?
Yes. Also known as our Special Releases, these are often promotional singles or EPs available for free download to everyone.
Can I send you guys my demo?
Sure. It would be nice if you can send a physical copy to the address specified but a lot of people these days like the convenience of sending stuff to our e-mail. To get in touch, you can find our contact information on our Contact Us page. Please note, if you decide to send a CD, include your e-mail, artist name and a little bit of information. Same applies for e-mails, but for god’s sake, do not attach anything. Do not send us Myspace/social_networking_site links. Please have at least 6 songs up and upload your music to a place like soundcloud (We really, really like soundcloud!) or your own hosting and give us the link(s) in the e-mail. Violators of the rules above will have their entry thrown away.
How do I stream your music?
On the bandcamp site, simply press the play button underneath the Artist and album name, or click on the smaller play button next to the individual tracks to play that certain song. You don’t even need Flash! How cool is that?
Do you offer a certain album of yours on iTunes/Amazon/Other digital retailer?
At the moment, it is up to the artist if they want to have their album on other digital retailers such as iTunes or Amazon, so you my find some of our albums on those services and others not.
Shop related questions
What payment services do you offer?
Bandcamp currently uses Paypal to handle all of the physical transactions and for MP3 transactions. You can pay for anything on the website with either a Paypal account or any major debit/credit card. All prices listed on the website are in USD (United States Dollar) and changes to your currency (if applicable) will appear on the checkout Paypal website.
How do I buy stuff?
For digital purchases, go to the Bandcamp release page, click “Download Album”, select your preferred digital format and check out via Paypal. When the payment is complete, you’ll be redirected to download the album.
For physical purchases, go to the Bandcamp release page, click “Buy Now”, select quantity, digital format (Yes, you get a download with your purchase too!) and checkout. When the payment is complete, you’ll be redirected to download the album and your CD will be shipped to you within the next business day.
How much is shipping and when are CDs shipped?
$1.50 USD for US destinations, $2.00 for North America and $3.50 USD for international destinations. CD’s are shipped next business day using standard mail. If we can not deliver your CD as early as expected, we will notify you. For domestic orders, please allow 4-12 days for delivery. For international orders, please allow 6-14 days for delivery (You will most likely receive it sooner).
What are all these digital formats I can choose from?
By default, the format will auto set itself to “MP3 320k”. This is a fairly high quality MP3 file that will play on all music software (iTunes, Windows Media, etc.) and all hardware (iPod, Zune, etc.). If you don’t know what the other formats are, stick with this one. For the audiophile and nerds, you can download the album in FLAC, MP3 VBR (Low or High), AAC (Low or High), Ogg Vorbis, or ALAC. Oh the choices!
I did not receive a download link after purchasing the MP3 version of an album!
After your payment in Paypal, you should have returned to the website for your download links. Alternatively, an e-mail should have also been sent to your inbox with a link to download your purchases.
How many times can I download my purchases?
Once. Make sure you save them to a safe location and back them up!
Has it been two weeks since you made the purchase? If so, please contact us to get things straightened out!
My CD came damaged and won’t play!
In the rare occasion that your CD arrives to you in abysmal condition, the CD won’t play at all, or both, please contact us to resolve the issue. Please note, damages to the CD case do not apply.
Do you guys keep my personal information?
While we do keep your name/address for shipping and referencing past orders, we do NOT keep credit card or bank account information, nor do we have access to that sort of information. We will do everything we can to make sure whatever personal information you do give us STAYS with us and will not be given out to any third party organizations.
I don’t like this album, can I return it?
Simply put, we can’t accept returns on any media. You had plenty of ways to listen to the album before you made your final purchase (You can stream the album from our player or download the free version of the album).
Return Policy:
CDs can be exchanged for the same album if your original arrived damaged or unplayable. If your CD has not arrived and it has been more than two weeks for U.S. orders or four weeks for international orders, contact us to sort things out.
If for some reason, you receive the wrong order (incorrect CD), contact us right away and we’ll send you the correct item. You can optionally return the incorrect item to us but if you end up liking the music, you can keep it. (No, really!)
Returns for CDs will not be accepted. Returns for digital purchases can only be made when Halley’s Comet visits Earth or when pigs fly (legitimately).