Questions and answers for the curious:
General questions:
What is Unnamed Label?
Pay-What-You-Want? Variable Price? What is that?
What is a Retroactive Payment?
Can I send you guys my demo?
How do I stream your music?
Do you offer album ______ on iTunes/Amazon/Other digital retailer?
Shop related questions:
What payment services do you offer?
How do I use the shopping cart?
How much is shipping and when are CD’s shipped?
What bit rate are your MP3s encoded in?
I did not receive a download link after purchasing the MP3 version of an album!
How many times can I download my purchases?
I did not receive a CD!
My CD came damaged and won’t play!
Do you guys keep my personal information?
I don’t like this album, can I return it?
General questions
What is Unnamed Label?
Unnamed Label is an independent label started by three kids. Releases here are either sold as limited-production CD’s and pay-what-you-want MP3’s. You can find out more about us by going to our “About us” page.
Pay-What-You-Want? Variable Price? What is that?
Exactly what it sounds like. You pay the amount you want to pay for the MP3 version of a release. Whether it’s $5, $10, $20, or maybe $50. Or if you don’t want to pay anything, you can go with a retroactive payment. There may be a minimum amount you’re required to pay (Paypal likes to take a nice chunk of sales).
What is a Retroactive Payment?
Also known as “Pay later”, Retroactive Payment (RP from now on) is our way of saying “Download and listen to the album now and pay later”. Limitations may take place, however, such as missing tracks, album artwork, lower bit-rate, etc. HOWEVER, all of the MP3’s are still DRM free and should work on any computer and any player. The idea of RP is that you can take a listen to the album while you’re on the go or on your free time and if you really like it and want to contribute, the option is there. There is no way for us to track if you end up purchasing the album or not as it is ultimately your decision. Since November 24th, registration is no longer required for downloads.
Can I send you guys my demo?
Sure. It would be nice if you can send a physical copy to the address specified but a lot of people these days like the convenience of sending stuff to our e-mail. To get in touch, you can find our contact information on our Contact Us page. Please note, if you decide to send a CD, include your e-mail, artist name and a little bit of information. Same applies for e-mails, but for god’s sake, do not attach anything. Do not send us Myspace/social_networking_site links. Please have at least 6 songs up and upload your music to a place like soundcloud (We really, really like soundcloud!) or your own hosting and give us the link(s) in the e-mail. Violators of the rules above will have their entry thrown away.
How do I stream your music?
On the release page, you should see the track listing and “Play, Stop, Back, Forward” buttons right underneath. Just click on the name of the song you want to hear and depending on your internet speed, should start playing pretty quickly. Otherwise, you should get a message saying that you do not have flash player installed and can’t stream music. Don’t worry though, the Flash player is completely free and should be a quick and easy install. Get it here
Do you offer album ______ on iTunes/Amazon/Other digital retailer?
At the moment, it is up to the artist if they want to have their album on other digital retailers such as iTunes or Amazon, so you my find some of our albums on those services and others not.
Shop related questions
What payment services do you offer?
We currently use Paypal to handle all of our physical transactions and for MP3 transactions. You can pay for anything on our website with either a Paypal account or any major debit/credit card. All prices listed on the website are in USD (United States Dollar) and changes to your currency (if applicable) will appear on the checkout Paypal website.
How do I use the shopping cart?
Visit the shop and browse by new arrivals, by digital releases, or by CD releases. If you’re interested in a certain album, you can view more information about it and listen to previews of the songs. If you like what you hear and you wish to purchase it, simply click “add to cart” for a CD purchase or enter your desired amount (if it is above the minimum stated) and click “add to cart” for an MP3 album purchase. If you’re purchasing a CD, do note that shipping charges apply and will be shown in your cart after you enter your location.
How much is shipping and when are CD’s shipped?
$1.50 USD for US destinations, $2.00 for North America and $3.50 USD for international destinations. CD’s are shipped next business day using standard mail. If we can not deliver your CD as early as expected, we will notify you. For domestic orders, please allow 4-12 days for delivery. For international orders, please allow 6-14 days for delivery (You will most likely receive it sooner).
What bit rate are your MP3s encoded in?
We release all of our MP3 albums in 320kbps, V0 VBR. Every single MP3 is tagged “properly”, with all information about the album. All of our MP3s are DRM free should be compatible with any software media player (Windows Media Player, iTunes, Winamp, etc.) and hardware/portable players (iPod, Zune, etc.).
I did not receive a download link after purchasing the MP3 version of an album!
After your payment in Paypal, you should have returned to the website for your download links. Alternatively, an e-mail should have also been sent to your inbox with a link to download your purchases.
How many times can I download my purchases?
Because of the size of some of our downloads, you’re allowed three downloads of each purchase within one week. All downloads are locked to your IP-address. Once you download your purchase, make sure you back it up!
Has it been two weeks since you made the purchase? If so, please contact us to get things straightened out!
My CD came damaged and won’t play!
In the rare occasion that your CD arrives to you in abysmal condition, the CD won’t play at all, or both, please contact us to resolve the issue. Please note, damages to the CD case do not apply.
Do you guys keep my personal information?
While we do keep your name/address for shipping and referencing past orders, we do NOT keep credit card or bank account information, nor do we have access to that sort of information. We will do everything we can to make sure whatever personal information you do give us STAYS with us and will not be given out to any third party organizations.
I don’t like this album, can I return it?
Simply put, we can’t accept returns on any media. You had plenty of ways to listen to the album before you made your final purchase (You can stream the album from our player or download the free version of the album).