FAQ

Got questions? We have got answers. And if something is missing here just reach out directly.

Ordering

How do I place an order?

Find something you love and add it to your cart. At checkout fill in your details and choose how you want to pay. Once you confirm your order a confirmation email will land in your inbox straight away.

Can I change or cancel my order?

Get in touch with us as soon as possible at info@unnamedlabel.com and we will do our best to help. We process orders quickly so we cannot always guarantee changes once an order is confirmed but we will always try.

When do you process orders?

Orders placed before 3:00 PM Eastern Standard Time (GMT-05:00) Monday to Friday are processed the same day. Anything after that is picked up the following business day.

How long will delivery take?

We dispatch within 1 to 3 business days. From there transit typically takes 4 to 10 business days depending on your location. Delivery timeframes are estimates and start from the date your order is dispatched.

How do I track my order?

Once your order ships you will receive an email with a tracking link. Allow up to 24 hours for tracking to update and then you can follow your package all the way to your door.

Payment

What payment methods do you accept?

We accept Visa, Mastercard and American Express as well as Apple Pay, Google Pay, Shop Pay and PayPal. Everything is charged in United States Dollars (USD).

Is checkout secure?

Completely. All transactions are processed through encrypted PCI-compliant payment gateways. We do not store your card details on our servers.

Returns and Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unused and returned with all tags attached in their original packaging. Sale items, swimwear, underwear and gift cards are not eligible for return.

How do I return something?

Email us at info@unnamedlabel.com with your order number and the reason for your return. If the item is damaged or defective include a photo. Do not send anything back before hearing from us as we need to authorise the return first.

Who covers return shipping?

If your item arrived damaged, defective or incorrect that is on us and we will cover the cost. For change of mind returns shipping is at your expense. Original shipping costs are non-refundable.

When will I get my refund?

Once we receive and inspect your return, approved refunds are processed within 10 business days back to your original payment method. Your bank may take a few extra days to post it to your account.

What if something arrives damaged or wrong?

That is on us. Email info@unnamedlabel.com straight away with your order number and a photo of the issue and we will sort it out with a replacement or full refund.

Return address

Returns & Fulfilment are handled through our international fulfilment partner.
Approved returns should be sent to the address provided by our customer support team.

Unit 1, Building 8, Huaxun Science and Technology Park,
No. 7 Binhe East Road, Zhongtang Town,
Dongguan City, Guangdong Province, China
Phone: +13368920670

Please note: Returns must be authorised by our customer support team before being sent.

Sizing

How do I find my size?

Each product page has a size guide to help you choose. If you are unsure or between sizes reach out at info@unnamedlabel.com before ordering and we will point you in the right direction.